Privacy Policy

PROTECTION OF PERSONAL DATA

Personal information is not collected without your knowledge but is voluntarily provided by you. Personal information is not disclosed to third parties. Personal information is not used for purposes other than those intended. By “personal data,” we mean any information collected and recorded in a format that allows you to be personally identified, either directly (e.g., name) or indirectly (e.g., phone number) as a natural person. Before providing us with this information, we recommend that you review the remainder of this document, which describes our policy regarding the protection of our customers’ privacy.

  1. WHAT PERSONAL INFORMATION IS COLLECTED?

From time to time, we may ask you, as a customer of YERNAUX, LLC, for information about yourself and/or your family members, such as:

– contact information (e.g., last name, first name, phone number, email address, etc.);
– personal information (e.g., date of birth, nationality, etc.);
– information about your children (e.g., first name, date of birth, age…);
– your credit card number (for transaction and reservation purposes); your membership number for the SARL YERNAUX loyalty program or another partner program;
– your arrival and departure dates;
– your preferences and interests (e.g., smoking or non-smoking room, preferred floor, type of bedding, types of newspapers or magazines you read, sports, cultural interests, etc.);
– your questions or comments during or following a stay at one of our properties.

The collection of information about individuals under the age of 18 is limited to their first and last names, nationality, and date of birth, which may only be provided to us by an adult. Please ensure that your children do not provide us with any personal data without your permission (particularly via the Internet). Should such a transmission occur, you may contact us at one of the addresses listed in paragraph 7 so that this information can be deleted.

We do not intentionally collect sensitive information, such as information regarding racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, health details, or sexual orientation. In addition, depending on applicable local laws, other information may be considered sensitive, including: your credit card number, your leisure activities, personal interests, and hobbies, whether or not you smoke, etc. We may need to collect this information in order to fulfill your requests or provide you with the appropriate service, such as a specific dietary plan. In such cases, depending on the laws in effect in certain countries, we may ask for your prior consent regarding the collection of sensitive information.

  1. WHEN IS YOUR PERSONAL INFORMATION COLLECTED?

Personal data may be collected on various occasions, including:

Facility Activities:
* Booking accommodations:
* Check-in and payment:
* Inquiries, complaints, and/or disputes.
* Participation in marketing programs or events:
* Enrollment in loyalty programs:
* Participation in satisfaction surveys:
* Online contests or games:
* Subscription to newsletters to receive offers and promotions via email.
* Transmission of information from third parties: Tour operators, travel agencies, GDS reservation systems, others, etc.;
* Internet activities: Connection to the SARL YERNAUX website (IP address, cookies);
* Online data collection forms (online reservations, questionnaires, the establishment’s social media pages, login methods such as Facebook Login, etc.).

  1. WHAT ARE THE OBJECTIVES?

We collect your personal data for the following purposes:
1. To fulfill our obligations to our customers.
2. Manage accommodation reservation requests:
* Preparation and retention of legal documents in accordance with accounting standards;
3. Manage your stay:
* Tracking your expenses (phone, bar, etc.)
* Managing access to accommodations
* Internal management of a list of guests who exhibited inappropriate behavior during their stay (assaults and incivility, breach of the hotel contract, failure to comply with safety rules, theft, damage, vandalism, or payment disputes).
4. Improve our service, including:
* To process your personal data as part of our customer marketing program in order to carry out marketing and brand promotion activities and to better understand your needs and preferences;
* Tailor our products and services to best meet your needs;
* Customize promotional offers and customer communications for you;
* To inform you about special offers and any new services created by SARL YERNAUX or one of its partner establishments
5. Managing our relationship with our guests before, during, and after their stay:
* Management of the loyalty program;
* Validation of the customer database;
* Segmentation based on customers’ booking history and travel habits, with the aim of sending targeted communications;
* Predict and anticipate future behavior;
* Compiling statistics and sales metrics, and preparing reports;
* Provide contextual data to the offer push tool when a customer visits the website or makes a reservation;
* Understand and manage the preferences of both loyal and non-loyal customers;
* To send you newsletters, promotions, and offers related to tourism or services, or offers from SARL YERNAUX’s partners, or to contact you by phone;
* Manage requests to unsubscribe from newsletters, promotions, travel offers, and satisfaction surveys;
* Ensure that the right to object is taken into account;
* Use a dedicated telephone service to locate individuals present at SARL YERNAUX in the event of serious incidents affecting the site in question (natural disasters, terrorist attacks, etc.);
6. Cross-reference, analyze, and combine—through a trusted third party—the data collected from you during the reservation or your stay, in order to determine your interests and customer profile and enable us to send you personalized offers.
7. Improve the services provided by SARL YERNAUX, including:
* Conducting studies and analyses of customer questionnaires and feedback;
* Handling customer complaints;
* Enabling you to enjoy the benefits of our loyalty program.
8. To enhance the security and improve your experience on the SARL YERNAUX website, including:
* Improved navigation
* Implementation of security measures and fraud prevention; compliance with local laws (e.g., retention of accounting records)

  1. TERMS GOVERNING THIRD-PARTY ACCESS TO YOUR PERSONAL DATA

We may share your personal data with internal and external recipients under the following conditions:

a. Within SARL YERNAUX: In order to provide you with the best service, we may share your personal data and grant access to authorized personnel within our entities, including:
– SARL YERNAUX staff;
– Reservation staff using SARL YERNAUX’s reservation tools;
– IT Services;
– Business partners and marketing departments;
– Medical services, if applicable;
– Legal services, if applicable;

b. With service providers and partners: Your personal data may be shared with third parties for the purpose of providing you with services and enhancing your stay, including:
– External service providers: IT subcontractors, international call centers, banks, credit card issuers, external attorneys, couriers, and printers.
– Business partners: Unless you object, SARL YERNAUX may enhance your profile by sharing certain information about you with its business partners. In this case, your data may be cross-referenced, analyzed, and combined through a trusted third party. This processing will enable SARL YERNAUX and its preferred contractual partners to determine your interests and customer profile, allowing us to send you personalized offers.

c. Local authorities: We may also be required to disclose your information to local authorities if required by law or in connection with an investigation, and in accordance with local regulations.

  1. DATA SECURITY

SARL YERNAUX takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, or unauthorized disclosure or access. To this end, we have implemented technical measures (such as firewalls) and organizational measures (such as a username/password system, physical security measures, etc.). When you provide your credit card information during the booking process, SSL (Secure Socket Layer) encryption technology is used to secure your transactions.

  1. Cookies

Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to allow them.
When you visit or use our website, services, apps, tools, or messaging features, we—or our partner service providers—may use cookies to store information that allows us to provide you with a better, faster, and more secure experience.
This page is designed to help you better understand these technologies and how we use them on our sites and in connection with our services, apps, and tools. Below is a summary of the key things you need to know about this topic.

What is a cookie?

Cookies are small text files (usually consisting of letters and numbers) stored in your browser’s or device’s memory when you visit a website or view a post. Cookies allow a website to recognize your browser or device. Like most websites, https://www.camping-lacdescharmilles.com/ uses technologies—primarily through small data files stored on your device—that allow us to record certain information when you visit or use our websites, services, applications, messaging systems, and tools.

There are several types of cookies:

-Session cookies expire as soon as you close your browser and allow us to link your actions during that specific session.
-Persistent cookies are stored on your device between browsing sessions and allow us to remember your preferences or actions across multiple websites.
-First-party cookies are set by the website you are visiting. Third-party cookies are set by a third-party website other than the one you are visiting.

What types of cookies do we use?

Our cookies serve various purposes. They may be necessary for our services to function, help us improve our performance, provide you with additional features, or help us deliver relevant and targeted ads to you. We use cookies and similar technologies that remain on your device only while your browser is open (session cookies), as well as cookies and similar technologies that remain on your device for a longer period (persistent cookies).

COOKIE SETTINGS

We may use cookies to evaluate the performance of our websites, apps, services, and tools—including as part of our analytics practices—to help us understand how visitors use our websites, determine whether you have interacted with our communications, detect whether you have viewed a product or a link, or improve the content of our websites, apps, services, or tools.

We offer website features, services, applications, and tools that are made available solely through the use of these technologies. You have the option to block, delete, or disable these technologies if your browser, the application you have installed, or your device allows it. However, if you refuse to accept cookies, you may not be able to take full advantage of certain website features, services, applications, or tools. You may also be asked to enter your password more frequently during your browsing session. For more information on blocking, deleting, or disabling these technologies, check your browser or device settings.
Cookies can be disabled or deleted using tools available in most browsers. You will need to set the preferences for each browser you use separately.
Each browser offers different features and options. To change your browser’s cookie settings, go to “Options” or “Tools” and adjust the settings.

Google Analytics features for display advertisers are enabled on this site (Remarketing). Google uses cookies to serve our ads on sites within its Display Network. Using the DoubleClick cookie, Google tailors the ads served to users based on their browsing activity on our site. You can disable this feature by visiting the Ads Preferences Manager.

  1. ACCESS AND MODIFICATION

You have the right to access and modify your personal data collected by SARL YERNAUX, subject to applicable legal provisions.
You may also exercise your right to object by writing to the address below.
If you encounter any difficulties exercising your rights, please contact SARL YERNAUX’s data protection department directly by email at contact@camping-lacdescharmilles.com, specifying “MY PERSONAL INFORMATION” in the subject line.

or by writing to the following address:

YERNAUX, LLC
+ Route de Vire 50, 160 TORIGNY LES VILLES

To ensure confidentiality and protect your personal data, we will need to verify your identity in order to respond to your request. To do so, you will be asked to include a copy of an official identification document, such as a driver’s license or passport, with your request.
If your personal data is inaccurate, incomplete, or out of date, please notify us of any changes at the addresses listed above. All requests will be processed as soon as possible and in accordance with applicable law.

  1. QUESTIONS AND CONTACT INFORMATION

If you have any questions regarding SARL YERNAUX’s privacy policy, please contact the relevant department at the address provided in paragraph 7.